Shipping policy

Overview

At Jus’ Dirt, every piece is handcrafted with care. Because of this, shipping includes both processing time and transit time. We take extra precautions to ensure your pottery arrives safely.

Processing Time

  • In-stock items ship within 3–5 business days

  • Made-to-order items ship within 7–21 business days depending on production time

  • Custom orders may require additional time and will be communicated at purchase

Orders are processed Monday through Friday, excluding holidays.

Shipping Rates & Carriers

Shipping rates are calculated at checkout based on:

  • Package size and weight

  • Destination

  • Carrier rates (USPS, UPS, or FedEx)

We reserve the right to select the most appropriate carrier to ensure safe delivery.

Estimated Delivery Times

  • Standard Shipping: 3–7 business days (after processing)

  • Expedited Shipping: 1–3 business days (if selected at checkout)

Delivery times are estimates and not guaranteed.

Fragile Item Packaging

All pottery is packaged using protective materials designed to minimize damage during transit. This may include:

  • Double boxing

  • Cushioning materials

  • Reinforced packaging

This ensures your items arrive in the best possible condition.

Damaged Shipments

If your item arrives damaged:

  • Contact us within 5 days of delivery

  • Email: [Insert Email Address]

  • Include:

    • Order number

    • Clear photos of the item

    • Photos of packaging and shipping box

Once reviewed, we will offer:

  • Replacement (if available), or

  • Refund

Failure to provide photos may limit our ability to process claims.

Lost or Stolen Packages

Jus’ Dirt LLC is not responsible for packages that are:

  • Marked as delivered by the carrier

  • Lost or stolen after delivery

If your package is missing, please:

  1. Check with neighbors or your local delivery office

  2. Contact the carrier directly

  3. Reach out to us and we will assist where possible

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders shipped to incorrect addresses provided at checkout

  • Additional shipping fees required to resend packages

International Shipping (Optional Section)

[Include if applicable]

  • International shipping rates are calculated at checkout

  • Delivery times vary by country

  • Customers are responsible for:

    • Customs fees

    • Duties and taxes

  • We are not responsible for delays caused by customs processing

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking updates to appear.

Shipping Delays

We are not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Holidays or peak shipping seasons

Contact Us

For any shipping questions:

Jus’ Dirt LLC
Email: jusdirt5@gmail.com