Contact information

We’re here to help with questions about orders, products, or custom pieces.

Email: jusdirt5@gmail.com
Response Time: Within 1–2 business days

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed

Messages received outside of business hours will be responded to on the next business day.

Order Support

For questions related to an order, please include:

  • Full name used at checkout

  • Order number

  • Description of your request

This helps us assist you as quickly as possible.

Custom Orders & Wholesale Inquiries

We welcome custom work and potential wholesale partnerships.

Please include the following details in your message:

  • Type of product (mugs, dinnerware, decorative, etc.)

  • Quantity

  • Timeline

  • Any design ideas or references

We will follow up to discuss feasibility, pricing, and production timelines.

Shipping & Returns Questions

For questions about shipping, returns, or damaged items, please reference:

  • Our Shipping Policy

  • Our Return & Refund Policy

If reaching out about a damaged item, include photos of both the item and packaging